My card's been lost or stolen, what should I do?

First, we recommend freezing your card in the Zopa app — this will prevent any new payments or withdrawals being made. 

Then, if you can’t find your card, you can order a replacement in the ‘Ask’ tab or by heading to the ‘Spend’ tab and tapping the three dots next to ‘Send’. From there, click ‘Manage bank card’ and then ’Report card as lost or stolen’.  

Once you’ve ordered a new card, your current one will be permanently cancelled. You’ll have the option to use Apple Pay or Google Pay straight away.  

Direct Debits will be carried over automatically. But if you have any scheduled payments linked to your old card, like Netflix or Spotify, you’ll need to update them manually.

Spotted a transaction you don’t recognise? You can submit a fraud claim in the app. To do this, tap on the relevant payment, click 'I need help with this payment' and follow the steps on your screen.