Account management
Find answers to our most frequently asked questions.
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- What should I do if I can't access my account?
- How do I update the name on my account?
- How do I set up SMS two-factor authentication?
- What can I do if I'm not receiving SMS verification codes for two-factor authentication?
- How do I update my contact and marketing preferences?
- How do I access my account if my contact details have changed?
- How do I update my email address?
- I made an error filling in my personal information, how do I make an update?
- How do I update my contact details?
- How do I update my home address?
- How do I update my phone number?
- I’ve lost my phone and can’t access my account. What should I do?
- What should I do if I can't access my account?
- Why do I need to set up SMS two-factor authentication?
- How do I set up SMS two-factor authentication?
- What can I do if I'm not receiving SMS verification codes for two-factor authentication?
- How do I access my account if my contact details have changed?
- How do I close my Zopa account?
- How do I close my bank account?
- How do I close my Zopa credit card?
- How do I close my Smart Saver?
- How do I close my Zopa loan or car finance?
- How do I close my Zopa account?
- What happens when my Fixed Term Savings account ends?
- How do I close my Zopa fixed term savings?