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Retail finance
Find answers to our most frequently asked questions.
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- What is Zopa retail finance?
- I’m experiencing an issue with my application, what should I do?
- Will applying affect my credit score?
- Why was my application declined?
- Who can apply for retail finance with Zopa?
- How do I apply for retail finance with Zopa?
- Can I change my delivery address after I've placed an order?
- I’m experiencing an issue with my order
- How do I manage my account?
- My original agreement was with DivideBuy – has it changed?
- Is there a monthly fee for a Biscuit bank account?
- What fees apply to my Zopa bank account?
- Can I end my agreement?
- How do I cancel a continuous payment authority (CPA) from my debit card?
- How long do money transfers take?
- How long does it take for money to arrive in my account?
- What happens if I miss a payment?
- Why has my payment failed?
- Can I make an extra payment?
- Can I update my payment details?
- How do I make a payment?
- I'm struggling with my repayments. What should I do?
- Where is my refund?
- My refund has been confirmed, what happens now?
- Can I return or cancel my order?
- How do I make a complaint?
- How can I contact you?