Uploading documents
Find answers to our most frequently asked questions.
Documents – general questions
- What if I don't have a passport or driving licence for my ID check?
- I’ve been asked to provide a bank statement to support my application, how do I do this?
- I’ve been told the address on the document I uploaded doesn’t match the one on my Zopa account, what should I do?
- Why do I need to provide documents?
- What happens to my documents once I’ve uploaded them?
- How long will you store my documents?
- What if my income is different to what’s on my document?
