Credit card
Find answers to our most frequently asked questions.
Paying your bill
- What happens if I miss a payment?
- I'm struggling with my repayments. What should I do?
- How do I make a one-off payment?
- What is a Direct Debit and how do I set one up?
- What's an Instant bank transfer?
- How do I pay my credit card by bank transfer?
- What’s an automatic payment and how does it work?
- How do I edit my Direct Debit?
- How do I set up automatic payment?
- How do I change or cancel my Continuous Payment Authority amount?
- If I choose a custom amount, will this always stay the same?
- How can I change my payment date?
- What happens if my Direct Debit fails?
- Will my Direct Debit amount change if I make extra payments during the month?
- How long does it take for a Direct Debit repayment to be applied to my Zopa credit card?
- What happens if my Direct Debit falls on a weekend or bank holiday?
- How do I cancel my Direct Debit?
- Why can't I set up a Direct Debit from my bank account?
