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Bank account (Biscuit)

Find answers to our most frequently asked questions.

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Payments

  • Can I auto-save from my Zopa bank account to my Smart Saver?
  • What types of payments does the Zopa account accept?
  • How do I set up a Direct Debit?
  • Which accounts can I approve payments from in the Zopa app?
  • Why can’t I use a PAN number as a payment reference?
  • How do I cancel a standing order?
  • What happens if I don’t have enough money in my account to cover an upcoming standing order?
  • How do I set up a standing order?
  • How do I cancel a Direct Debit?
  • What are variable recurring payment (VRP) limits?
  • What is a variable recurring payment (VRP)?
  • How do I use the Zopa app to make payments from my non-Zopa bank accounts?
  • Which linked bank accounts can I make payments from in the Zopa app?

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Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas - the UK's leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).


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