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  • Top FAQs
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Top FAQs

  • I'm struggling with my repayments. What should I do?
  • Where can I see the status of my loan application?
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  • If I settle my loan early or make an extra repayment, will my Direct Debit still be taken?
  • Why is there a Zopa soft search on my credit file when I haven’t applied for a loan or credit card with you?
  • Can I change my repayment day?

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Zopa Bank Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG.

© Zopa Bank Limited 2025 All rights reserved. 'Zopa' is a trademark of Zopa Bank Limited.

Zopa is a member of Cifas – the UK’s leading anti-fraud association, and we are registered with the Office of the Information Commissioner (ZA275984).