Bank account (Biscuit)
Find answers to our most frequently asked questions.
Managing your bank account
- How do I cancel a continuous payment authority (CPA) from my debit card?
- I'm having issues when setting up a Direct Debit. What should I do?
- What are pending payments?
- How long does it take for money to arrive in my account?
- Can I download a certificate of interest?
- When should I use the emergency contact number?
- Why is my account restricted?
- How do I close my bank account?
- Can I deposit cash or a cheque into my Zopa account?
- Can I receive bank transfers from abroad?
- Can I send bank transfers internationally?
- What transaction limits apply to my account?
- How do I switch from Zopa to another bank?
- What does ‘available balance’ mean?
- How long does it take for card pre-authorisation & funds on hold to clear?
- My account is overdrawn. What charges will be applied?
- Do I have to pay tax on my interest?
